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Exclusive breakfast event with Microsoft – MELBOURNE

WHEN: March 15, 2018 @ 7:00 am - 9:20 am


Personalising interactions to build a better patient experience

Join us for networking and breakfast to explore a view of the next wave of healthcare solutions and technology that are personalised and focused on improving the user experience.

Client experiences and lessons will be shared on the Health360 Engagement Centre, an industry-leading population health and consumer experience solution that provides the foundation to create a patient “golden record,” personalise interactions, and create a better overall care experience.

This will be of great interest for any organisation which has implemented electronic medical records and wants to go the next step and personalise interactions with patients. Imagine how much better the healthcare experience would be if every member of the care team knew every patient’s name.

Andrea Darcy, Head of Strategy & Operations, Bupa Teleheath, Customer Experience will share her insights on BUPA’s aspirations for enabling holistic relationships with their customers, personalising advice whenever they need it.

We will discuss how to:

Create a single source of truth by aggregating disconnected patient information into a single patient file

Deliver personalization at scale by easily handling high volumes of patient data

Improve care quality and efficiency continually by building a powerful data set and seamlessly adding on new capabilities over time

Who should attend:

  • Hospital management, strategy, innovation leads
  • Clinical (e.g. CMIOs, CNIOs, CIOs, clinical IT leaders)
  • Health informatics leads / digital health and ehealth program leads
  • Government Department health executive, policy and management
  • Private Health insurer management and account leads
  • Primary, allied and community care management, clinicians and digital leads

Your host:

Dr Nic Woods
Health Industry Executive, Microsoft

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HISA breakfasts have been approved for up to 1.5 contact hour of continuing education credit toward renewal of the CHIA credential. Click here for more information on becoming a certified health informatics professional.


Brought to you by Microsoft and DXC & proudly supported by HISA


March 15, 2018
7:00 am - 9:20 am
Event Categories:
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03 9326 3311

The Health Informatics Society of Australia (HISA) has merged with the Australasian College of Health Informatics (ACHI) to form the Australasian Institute of Digital Health on Monday 24 February 2020. This site will no longer be updated and will be preserved for archive. Visit us at the Institute! www.digitalhealth.org.au.