There are many signals that contribute to creating a good resulting UX and rather than measuring and critiquing the end result – be it a website, app or whatever (which is always too late) – I want to showcase to the community what signals you should be looking for in your design/development process. These will highlight strong and influential contributors to creating a good UX. The more of these signals that are present in your process, the more likely it is you will create a good resulting UX and everyone will be happy – the business, the team and the users. The opposite is also true.
This webinar will include subjective research from specific graduate, mid-weight, senior and executive individuals from my LinkedIn community as well as my own thoughts as a boutique service provider in the Design Thinking and User Experience industry.
A User Experience Design Strategist Bernard’s claim to fame is designing the TELSTRA Business Portal. Since 2010 Bernard has taken a particular interest in business. Having a practical passion for lean UX it was only natural for him to blend the flavours of Business and lean User Experience together. He says, ‘UX is a tool we use to shift business and consumer metrics’ because he believes this is its fundamental purpose. He believes UX is about crafting digital ‘first impressions’ from customer’s mental models and then extending those first impressions through the life of the product creating ‘lasting impressions’. UX is important for healthcare because we’re talking about Human Beings in pain and discomfort. We can provide better, faster experiences that efficiently and empathetically move people across these spaces – but we’re not. Presently, there is clear evidence that despite huge investments by Government and Service Providers that real-world health systems have failed to deliver the improvements expected.
HISA webinars have been approved for up to 1 contact hour of continuing education credit toward renewal of the CHIA credential. Click here for more information on becoming a certified health informatics professional.