User Experience (UX) and its bedfellow usability, have a large impact on the extent to which IT systems are harnessed for maximum benefit to end-users, patients, carers and healthcare consumers; and yet the experience of many end-users of healthcare software is a poor one.
HISA has responded to this issue by establishing a UX Community of Practice. UX involves the sum of a user’s interactions with, and perceptions of, a system. It can and should carry enormous weight when deciding whether to implement a new system.
Associate Professor Chris Bain says: “We’d all be in a much better place if systems were more usable and clinicians had a positive experience of health IT. Whilst clinicians can sometimes be poor at communicating the exact problem to which IT is a possible solution, in no small part it is the role of informaticians and other relevant professionals to glean this information. Not providing specifics however can lead to ambiguity and frustration, and root problems can remain unsolved. A key purpose of the UX Community of Practice will be to develop a better understanding of what UX is and what it’s not, empower people and give them the knowledge and language to articulate their system problems, and to work with IT departments and vendors on collaborative solutions”.
Care to join?
Are you involved in user experience(UX)? Do you have any suggestions, ideas or would like to get involved in this community of practice?
Pamela Scicluna, VIC
Karrie Long, VIC
Prof Chris Bain, VIC
Dr Tim Fazio, CHIA, VIC
Dr Christina Igasto, CHIA, NSW
Dianne Kalogeras, NSW
Dr Chris Marmo, VIC/NZ
Byron Thornhill, NZ
UX achievements to date. CLick to view the power point.
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